Support
Help with MiCyte.
MiCyte accounts, the hosted sign-in and the MiCyte app are supported by Fruitful Network Development. Write to us through our contact page and we will reply by email.
Signing in
One account, on the web and in the app.
Sign in at micyte.com/dashboard, or in the MiCyte app, with the same username and password. If your organization's website is hosted by Fruitful Network Development, its own /dashboard/ address works too.
Forgot your password? Choose "Forgot password?" on the sign-in page and we will email you a link to set a new one.
No account yet? Open a free account.
The app
If the app will not sign you in.
Check that you can sign in at micyte.com/dashboard in your phone's browser. If that works and the app still fails, write to us with your username, your phone's model and its iOS version, and what the app showed.
Deleting your account
Delete your account and everything in it.
Write to us through our contact page from the email address on your account, with the subject "Delete my account" and your username.
We confirm by email, then delete your sign-in and your hosted instance's data within 30 days. If you want a copy of your data first, say so in the same message and we will send it before anything is deleted. Billing records that the law requires us to keep are kept, as the privacy policy says.
Privacy
What we keep, and why.
The privacy policy says what micyte.com, your account, a hosted instance and the app keep about you, who else handles it, and for how long.